FAQs

Ordering and Payment

1. Q: How do I place an order?

A: Browse products, add to cart, checkout securely via our payment gateways.

2. Q: What payment methods do you accept?

A: Credit/debit cards, Instant pay.

3. Q: Is my personal and payment information secure?

A: Yes, our website utilizes encryption/security measures.

Shipping

1. Q: What areas do you ship to?

A: Nationwide delivery within South Africa.

2. Q: How long does shipping take?

A: 2-3 business days (main centers), 4-7 business days (outlying areas).

3. Q: Can I track my order?

A: Yes, tracking information provided via email.

Products

1. Q: Are your products cruelty-free/vegan?

A: Our products are cruelty-free as they do not get tested on animals.

2. Q: Do you offer refunds/replacements?

A: Refer to our Returns & Refunds policy.

3. Q: What if I'm allergic to an ingredient?

A: Patch test, consult website ingredient lists or contact support.

Returns and Refunds

1. Q: How do I initiate returns/refunds?

A: Email support@bolemaskinfarm.co.za.

2. Q: What's the return window?

A: [2 days].

General

1. Q: How do I contact customer support?

A: support@bolemaskinfarm.co.za.

2. Q: Do you offer consultations/advice?

A: No, we do not offer consultations. We do however; offer advice in relation to our products, their benefits and any other related matter thereof. Please note that should you require medical advice, we encourage that you consult with trained medical professionals.

3. Q: Are your products suitable for sensitive skin?

A: Yes